SHOPPING INFORMATION
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 2-3 weeks.
Delivery cost is depends upon the location where your staying.
Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details. If you have any issues or queries please get in touch with our executive immediately. Give us a call on +91 8056362003 (10am-7pm) or drop us an email at arulseni0508@gmail.com
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
Once your order is ready to ship our executive will call you and confirm the delivery time and details.
Please allow up to 2-3 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our executive immediately. Give us a call on +91 8056362003 (10am-7pm) or drop us an email at arulseni0508@gmail.com.
We kindly ask you to call our executive on +91 8056362003(10am-7pm).
BRANDS AND STOCK
We are constantly updating our product range so we invite you to visit our website frequently.
Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.
We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to +91 8056362003 (10am-7pm) or drop an email at arulseni0508@gmail.com
Unfortunately, we do not have a retail store in every city and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our executive on +91 8056362003 (10 am-7pm) or drop an email at arulseni0508@gmail.com
PRICING
Yes. All prices include taxes.
We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
We do not store your credit card details.
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.
RETURNS AND CANCELLATIONS
No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of sri ganesan furniture works, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.
Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
If you received your product with missing parts, defects or accessories, immediately notify our executive . A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
TECHNICAL
Our executive is happy to assist you with your order on +91 8056362003 (10 am-7pm) or dropping an email at arulseni0508@gmail.com
Please click on ‘Create account’, which is located on the top right hand side of the website. You will then be prompted to a new page fill in your details as requested before clicking ‘Create a new account’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Once you login you will be shown a profile page where you can edit your details. Click ‘save’ once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.
Our website is best supported by Google Chrome and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our executive on +91 8056362003 (10am-7pm) or dropping an email at arulseni0508@gmail.com
They are the name of small amounts of data that are sent from a website to your browser and stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the ‘Logout’ link in the top right hand corner of the page.
PAYMENT
We support the following payment options: Cash, Credit card, Debit card and Net Banking and we have tie up with Bajaj Fin Serv so you can buy furniture products with Bajaj easy EMI options.
50% payment on booking will be required for processing the order.
We strive to ensure that every credit card transaction occurs within a secure environment. Sri Ganesan Furniture works payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on +91 80563 62003 (10am-7pm) or dropping an email at arulseni0508@gmail.com
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our executive on +91 8056362003 (10am -7pm) or dropping an email at arulseni0508@gmail.com